Terms & Conditions
Welcome to tailmoraor.com
These Terms & Conditions describe the conditions that apply to purchases, transactions, and services provided through the Tailmoraor online store. By placing an order on tailmoraor.com, you agree to these Terms & Conditions. Please review the following information carefully before completing your purchase.
1. Brand & Business Information
Tailmoraor is an online pet toy store offering carefully selected products including chew toys, interactive puzzle toys, and plush comfort toys.
We aim to provide customers with convenient shopping services, clear product information, and responsive customer support.
The Tailmoraor store is operated by:
Brand Name: Tailmoraor
Official Website: tailmoraor.com
Legal Entity: Dongguan Zhaihong Technology Co., Ltd.
Unified Social Credit Code: 91441900MAE7WMDU1Y
Registered Address:
Room 627, No. 2 Youdian Road, Changping Town,
Dongguan City, Guangdong Province, China
Customer Support Email: service@tailmoraor.com
tailmoraor.com is owned and operated by Dongguan Zhaihong Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
2. Product Availability & Information
Tailmoraor provides product details including descriptions, images, prices, dimensions, materials where applicable, specifications, available variations, and availability information on our website.
We make reasonable efforts to ensure that product information is accurate.
Please note:
- Product colors and appearance may vary slightly due to different screen settings and lighting conditions.
- Product dimensions may have minor variations depending on measurement methods.
- Product availability may change based on inventory.
- Product specifications and details may be updated when necessary.
- Plush toys, rope toys, and soft pet products may show minor shape differences depending on packing, storage, or use.
If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution.
3. Pricing & Promotions
All product prices displayed on tailmoraor.com are shown in the applicable currency during checkout.
Prices may change from time to time due to:
- Product updates
- Market changes
- Promotional campaigns
- Other business considerations
Any discount, promotion, or special offer is subject to the terms displayed during the promotion period.
Tailmoraor reserves the right to correct pricing errors or inaccurate information when necessary.
4. Order Placement & Confirmation
When placing an order, customers agree to provide complete and accurate information, including:
- Name
- Shipping address
- Email address
- Payment information
- Product color, quantity, style, or variation information, where applicable
After successfully submitting an order, customers will receive an order confirmation email.
An order confirmation does not always represent final acceptance of an order. Tailmoraor reserves the right to review or cancel orders in situations including:
- Payment authorization failure
- Incorrect product or pricing information
- Inventory issues
- Suspected fraudulent or unauthorized activity
- Other circumstances that prevent order fulfillment
If an order is cancelled, customers will be notified through the contact information provided.
5. Payment Terms
Payments on tailmoraor.com are processed through authorized third-party payment providers.
Customers agree that:
- Payment information provided is accurate and valid.
- The selected payment method belongs to the customer or has proper authorization.
- Payment must be successfully completed before order processing.
Tailmoraor does not directly store complete payment card information.
For additional details, please review our Payment & Security Policy.
6. Order Changes & Cancellation
Customers should contact our customer service team as soon as possible if they need to modify or cancel an order.
Requests are reviewed based on:
- Order processing status
- Shipping status
- Product availability
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Customer Service Email: service@tailmoraor.com
7. Shipping Terms
Orders are processed and shipped according to our Shipping Policy.
Delivery times may vary depending on:
- Shipping destination
- Carrier services
- Customs procedures
- Local delivery conditions
- External circumstances outside our reasonable control
Customers are responsible for providing accurate and complete delivery information.
Tailmoraor is not responsible for delays caused by incorrect or incomplete addresses supplied by customers or circumstances outside our reasonable control.
For international orders, customs duties, import taxes, or other local charges may apply depending on the destination. Please review our Shipping Policy for additional information.
8. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are handled according to our Return & Refund Policy.
Customers must contact Tailmoraor customer service before returning any product.
Please provide:
- Order number
- Email address used for the purchase
- Product information
- Reason for the request
- Supporting photos where applicable
Customer Service Email: service@tailmoraor.com
Certain products may be subject to return restrictions due to product condition, missing components, improper use, damage, stains, or other applicable requirements.
Please review our Return & Refund Policy before sending any item back.
9. Customer Support
Tailmoraor provides customer support for:
- Order questions
- Payment issues
- Shipping inquiries
- Return and refund requests
- Exchange requests
- Product-related questions
- Product dimensions, materials, and specifications
- Product usage information
Our support team will review customer requests and provide assistance based on the relevant policies and circumstances.
10. Customer Responsibilities
Customers are responsible for:
- Reviewing product descriptions, dimensions, materials, specifications, and other relevant information before purchase
- Providing accurate order and contact details
- Selecting the appropriate product color, quantity, style, or variation where applicable
- Using products according to their intended purpose
- Following applicable product usage and care instructions
- Keeping order information for future reference
- Reviewing applicable shipping, return, and payment policies
11. Third-Party Services
Tailmoraor may use third-party providers to support:
- Payment processing
- Shipping and logistics services
- Website operation
- Ecommerce functionality
- Customer service tools
- Analytics and advertising services
- Fraud prevention and security
These third-party services may have their own terms, conditions, and privacy policies.
Use of third-party services may be subject to the terms and policies of those providers.
12. Changes to These Terms & Conditions
Tailmoraor may update these Terms & Conditions when necessary due to:
- Business changes
- Service updates
- Website updates
- Legal or regulatory requirements
The updated version will be posted on this page with a revised effective or updated date where applicable.
Customers are encouraged to review these Terms & Conditions periodically.
13. Contact Information
If you have any questions regarding these Terms & Conditions, orders, payments, shipping, returns, or customer service, please contact us:
Brand Name: Tailmoraor
Official Website: tailmoraor.com
Legal Entity: Dongguan Zhaihong Technology Co., Ltd.
Unified Social Credit Code: 91441900MAE7WMDU1Y
Registered Address:
Room 627, No. 2 Youdian Road, Changping Town,
Dongguan City, Guangdong Province, China
Customer Support Email: service@tailmoraor.com
tailmoraor.com is owned and operated by Dongguan Zhaihong Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.